Les souffrances quotidiennes des citoyens avec l\u2019administration publique en g\u00e9n\u00e9ral et avec les services de la Steg en particulier sont incommensurables.<\/strong> <\/em><\/p>\n<\/p>\n
L\u2019un de nos lecteurs, Karim Ben Kacem, de Sousse, nous a rapport\u00e9 ses m\u00e9saventures avec le service technique de la Soci\u00e9t\u00e9 tunisienne d\u2019\u00e9lectricit\u00e9 et de gaz (Steg). Ces m\u00e9saventures n\u2019ont rien d\u2019extraordinaires, elles font partie du quotidien des abonn\u00e9s de cette entreprise publique qui, forte du monopole dont elle jouit, fait parfois des mis\u00e8res \u00e0 ses clients\u2026<\/p>\n
Nous rapporterons, ici, les faits tels que relat\u00e9s par M. Ben Kacem, pour attirer l\u2019attention des responsables \u00e0 tous les niveaux sur les dysfonctionnements \u00f4 combien co\u00fbteux qui sont \u00e0 l\u2019origine de la crise de confiance entre les citoyens et leurs services publics.<\/p>\n
M. Ben Kacem poss\u00e8de un appartement aux Maisons de la Mer \u00e0 Port El-Kantaoui (Hammam-Sousse). Il est abonn\u00e9 \u00e0 la Steg et son num\u00e9ro de r\u00e9f\u00e9rence est le 603280.<\/p>\n
Hier, mercredi 12 juillet 2017, une \u00e9quipe de la Steg est venue, vers 15h, et a coup\u00e9 l\u2019\u00e9lectricit\u00e9 de l\u2019appartement. Probl\u00e8me : toutes ses factures sont pay\u00e9es, qui plus est en ligne, et le client dispose de tous les re\u00e7us. Autre probl\u00e8me : l\u2019appartement est lou\u00e9 \u00e0 une famille fran\u00e7aise.<\/p>\n
Le locataire l\u2019appelle donc pour l\u2019informer de la coupure du courant \u00e9lectrique dans l\u2019appartement. Ce qui, en cette canicule, est plus qu\u2019un d\u00e9sagr\u00e9ment, une catastrophe. Il appelle \u00e0 son tour le responsable du syndic de la r\u00e9sidence, qui lui apprend que ce sont les agents de la Steg qui ont coup\u00e9 le courant. Il lui donne le num\u00e9ro de t\u00e9l\u00e9phone des services concern\u00e9s, le 73.369.562. L\u2019homme au bout du fil lui demande la r\u00e9f\u00e9rence de son compteur et il la lui donne. Ce dernier lui dit qu\u2019effectivement, ses factures sont pay\u00e9es et tout est en r\u00e8gle, admettant au passage qu\u2019il y a eu erreur et promettant de la corriger rapidement.<\/p>\n
Vers 20H30, ne voyant rien venir, M. Ben Kacem rappelle. Et l\u2019homme au bout du fil de lui r\u00e9pondre, sans cynisme aucun : \u00abPourquoi vous acharnez-vous ? Il y a des gens \u00e0 qui on a coup\u00e9 l\u2019\u00e9lectricit\u00e9 depuis plus que 24 et ils attendent encore. Estimez-vous heureux qu\u2019on va vous prendre en charge rapidement\u00bb.<\/em><\/p>\nUne heure apr\u00e8s, le malheureux abonn\u00e9 rappelle. On lui r\u00e9pond qu\u2019il n\u2019a qu\u2019\u00e0 attendre, on va venir lui r\u00e9tablir l\u2019\u00e9lectricit\u00e9. Et on lui raccroche au nez. Une heure apr\u00e8s, encore rien ! Les locataires s\u2019impatientent. M. Kacem t\u00e9l\u00e9phone de nouveau, mais les gens de la Steg ne d\u00e9crochent plus. Il appelle le num\u00e9ro vert que la soci\u00e9t\u00e9 a mis \u00e0 la disposition de sa client\u00e8le. Personne ne d\u00e9croche non plus. Aussi, et jusqu\u2019\u00e0 hier minuit, personne n\u2019a d\u00e9croch\u00e9 et personne n\u2019est venu r\u00e9tablir l\u2019\u00e9lectricit\u00e9!!!<\/p>\n
Les responsables centraux de la Steg seraient bien inspir\u00e9s de diligenter une enqu\u00eate sur cette affaire et s\u00e9vir contre les agents qui continuent de bafouer l\u2019image de l\u2019entreprise, d\u00e9j\u00e0 gravement d\u00e9t\u00e9rior\u00e9e, et rendre la vie impossible \u00e0 ses clients.<\/p>\n
I. B. <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"Les souffrances quotidiennes des citoyens avec l\u2019administration publique en g\u00e9n\u00e9ral et avec les services de la Steg en particulier sont incommensurables.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[993,2433],"tags":[2857,12045,22120,3763],"class_list":["post-106023","post","type-post","status-publish","format-standard","hentry","category-conso","category-tunisie","tag-hammam-sousse","tag-port-el-kantaoui","tag-societe-tunisienne-delectricite-et-de-gaz","tag-steg"],"yoast_head":"\n
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<\/p>\n