Selon l\u2019Observatoire de l\u2019inclusion financi\u00e8re (OIF), les distributeurs automatiques des billets de banque (Dab) sont \u00e0 l\u2019arr\u00eat 57 minutes 21 secondes en moyenne par jour.<\/strong><\/em><\/p>\n<\/p>\n
L\u2019Observatoire, qui \u00e9value la qualit\u00e9 des prestations bancaires en Tunisie, estime, sur la base de donn\u00e9es portant sur l\u2019ann\u00e9e 2016, que la moyenne des arr\u00eats de distribution des billets par jour conna\u00eet un pic au cours du mois d\u2019ao\u00fbt, atteignant presque 71 minutes.<\/p>\n
L\u2019institution relevant de la Banque centrale de Tunisie (BCT) explique ces arr\u00eats par des raisons techniques et des contr\u00f4les des syst\u00e8mes de s\u00e9curit\u00e9.<\/p>\n
Mais ces arr\u00eats ne sont rien devant les ennuis des clients avec les DAB : argent d\u00e9bit\u00e9 mais rapidement aval\u00e9 par la machine, montant non d\u00e9bit\u00e9 et tout de m\u00eame comptabilis\u00e9, absence d\u2019argent \u00e0 l\u2019appareil ou panne de l\u2019appareil obligeant le client \u00e0 chercher (et \u00e0 trouver) un appareil fonctionnel.<\/p>\n
De quoi se demander pourquoi paye-t-on une carte bancaire si l\u2019on n\u2019est pas en mesure de b\u00e9n\u00e9ficier des prestations tout \u00e0 fait ordinaires qu\u2019autorisent justement cette carte. Pourtant chacun sait \u00e0 combien se montent les commissions et autres frais des op\u00e9rations bancaires. De telles d\u00e9faillances sont pourtant calcul\u00e9es sur le compte des clients, ce qui constitue finalement une autre \u00abtromperie\u00bb<\/em>.<\/p>\nPourquoi a-t-on pr\u00e9vu les cartes de retraits? Est-ce pour permettre aux agents de prendre en charge tous ceux qui viennent \u00e0 la banque pour demander un autre service que celui de retirer de l\u2019argent: proc\u00e9der \u00e0 l\u2019ouverture d\u2019un compte, faire un virement, d\u00e9poser une demande de cr\u00e9dit, s\u2019informer sur les moyens de monter un projet ou tout simplement retirer un relev\u00e9 de compte\u2026<\/p>\n
De quoi se demander si les banquiers ont conscience de l\u2019utilit\u00e9 de ces distributeurs pour leur client\u00e8le et du r\u00f4le qu\u2019ils jouent pour d\u00e9sencombrer les guichets des banques.<\/p>\n
H. M.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"Selon l\u2019Observatoire de l\u2019inclusion financi\u00e8re (OIF), les distributeurs automatiques des billets de banque (Dab) sont \u00e0 l\u2019arr\u00eat 57 minutes 21 secondes en moyenne par jour.<\/p>\n","protected":false},"author":8,"featured_media":110886,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[993,2433],"tags":[8938,14643],"class_list":["post-110885","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conso","category-tunisie","tag-banque-centrale-de-tunisie","tag-carte-bancaire"],"yoast_head":"\n
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