{"id":15461821,"date":"2025-02-10T11:49:28","date_gmt":"2025-02-10T10:49:28","guid":{"rendered":"https:\/\/kapitalis.com\/tunisie\/?p=15461821"},"modified":"2025-02-11T07:39:26","modified_gmt":"2025-02-11T06:39:26","slug":"%f0%9d%90%b4%f0%9d%91%8f%f0%9d%91%9c%f0%9d%91%a2%f0%9d%91%a1-%f0%9d%90%be%f0%9d%91%96%f0%9d%91%9a-%f0%9d%91%86%f0%9d%91%9c%e2%84%8e%f0%9d%91%92%f0%9d%91%92-ou","status":"publish","type":"post","link":"https:\/\/kapitalis.com\/tunisie\/2025\/02\/10\/%f0%9d%90%b4%f0%9d%91%8f%f0%9d%91%9c%f0%9d%91%a2%f0%9d%91%a1-%f0%9d%90%be%f0%9d%91%96%f0%9d%91%9a-%f0%9d%91%86%f0%9d%91%9c%e2%84%8e%f0%9d%91%92%f0%9d%91%92-ou\/","title":{"rendered":"\u2018\u2018\ud835\udc34\ud835\udc4f\ud835\udc5c\ud835\udc62\ud835\udc61 \ud835\udc3e\ud835\udc56\ud835\udc5a \ud835\udc46\ud835\udc5c\u210e\ud835\udc52\ud835\udc52\u2019\u2019\u00a0ou l\u2019esclavage des jeunes dans les centres d\u2019appel \u00a0"},"content":{"rendered":"\n

Les Tunisiens qui travaillent dans des centres d\u2019appel s\u2019apercevront, en regardant \u2018\u2018\ud835\udc34\ud835\udc4f\ud835\udc5c\ud835\udc62\ud835\udc61 \ud835\udc3e\ud835\udc56\ud835\udc5a \ud835\udc46\ud835\udc5c\u210e\ud835\udc52\ud835\udc52\u2019\u2019, que le film sud-cor\u00e9en sur l’enfer des centre d’appel n\u2019est ni une parabole, ni une m\u00e9taphore ; ce n\u2019est rien d\u2019autre que la r\u00e9alit\u00e9. Il existe de nombreuses Kim Sohee en Tunisie.<\/em><\/strong><\/p>\n\n\n\n

Mohamed Sadok Lejri<\/strong><\/p>\n\n\n\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

Hier soir, j\u2019ai regard\u00e9 un film sud-cor\u00e9en qui m\u2019a boulevers\u00e9 : \u2018\u2018\ud835\udc34\ud835\udc4f\ud835\udc5c\ud835\udc62\ud835\udc61 \ud835\udc3e\ud835\udc56\ud835\udc5a \ud835\udc46\ud835\udc5c\u210e\ud835\udc52\ud835\udc52\u2019\u2019. Il date de 2023 et retrace un fait divers retentissant qui s\u2019est d\u00e9roul\u00e9 en Cor\u00e9e du Sud en 2016.<\/p>\n\n\n\n

\u2018\u2018\ud835\udc34\ud835\udc4f\ud835\udc5c\ud835\udc62\ud835\udc61 \ud835\udc3e\ud835\udc56\ud835\udc5a \ud835\udc46\ud835\udc5c\u210e\ud835\udc52\ud835\udc52\u2019\u2019 commence comme un film pour adolescents. Jeune lyc\u00e9enne pleine d\u2019entrain et d\u2019insouciance, d\u00e9bordante de vie et de fra\u00eecheur, Kim Sohee, magnifiquement interpr\u00e9t\u00e9e par Kim Si-eun, est passionn\u00e9e de danse et s\u2019amuse avec sa copine qui est devenue influenceuse sur les r\u00e9seaux sociaux. Au lyc\u00e9e, son professeur principal lui annonce une bonne nouvelle : il lui a trouv\u00e9 un stage de fin d\u2019\u00e9tudes dans un centre d\u2019appel. Le travail consiste \u00e0 prendre les appels des clients pour le compte d\u2019une soci\u00e9t\u00e9 qui fait de la sous-traitance pour l\u2019op\u00e9rateur t\u00e9l\u00e9phonique Korea Telecom.<\/p>\n\n\n\n

D\u00e8s son premier jour, la jeune fille va vite d\u00e9chanter en se retrouvant confront\u00e9e \u00e0 la duret\u00e9 du monde des \ud835\udc50\ud835\udc4e\ud835\udc59\ud835\udc59 \ud835\udc50\ud835\udc52\ud835\udc5b\ud835\udc61\ud835\udc52\ud835\udc5f. On la place dans un espace compartiment\u00e9, avec un \u00e9cran face \u00e0 elle et un casque sur les oreilles \u00abqui est d\u00e9sormais son arme\u00bb<\/em>. Sur le plateau, au milieu du tintamarre et solitaire dans la cohue, Kim Sohee passe ses journ\u00e9es \u00e0 r\u00e9pondre \u00e0 des gens en d\u00e9tresse qui veulent r\u00e9silier leur abonnement internet.<\/p>\n\n\n\n

\u00c0 l\u2019aide d\u2019une batterie de phrases toutes faites, d\u2019une rh\u00e9torique fallacieuse et insidieusement dilatoire, la stagiaire doit \u00e0 tout prix les emp\u00eacher de r\u00e9silier leur contrat et, pour bien pi\u00e9tiner les cadavres, leur glisser des offres qui paraissent all\u00e9chantes de prime abord, mais qui ne sont en fait que des cadeaux empoisonn\u00e9s. En m\u00eame temps, Sohee est coach\u00e9e de fa\u00e7on pernicieuse et jug\u00e9e en permanence sur ses r\u00e9sultats, \u00e0 telle enseigne que le stage vire au cauchemar.<\/p>\n\n\n\n

Les for\u00e7ats du service client <\/em><\/h2>\n\n\n\n

La r\u00e9alisatrice July Jung retrace, en r\u00e9alit\u00e9, et comme nous l\u2019avons indiqu\u00e9 au tout d\u00e9but, un fait divers qui a d\u00e9fray\u00e9 la chronique en Cor\u00e9e du Sud et, \u00e0 travers l\u2019histoire tragique d\u2019une \u00e9l\u00e8ve-stagiaire sous pression, nous plonge dans l\u2019insoutenable quotidien des for\u00e7ats du \ud835\udc46\ud835\udc52\ud835\udc5f\ud835\udc63\ud835\udc56\ud835\udc50\ud835\udc52 \ud835\udc36\ud835\udc59\ud835\udc56\ud835\udc52\ud835\udc5b\ud835\udc61, soit au c\u0153ur de l\u2019exploitation des jeunes g\u00e9n\u00e9rations dans les centres d\u2019appel.<\/p>\n\n\n\n

Nous assistons \u00e0 la mort lente d\u2019une jeune fille initialement pleine de vie, mais dont le moral s\u2019effondre sous le poids de conditions de travail d\u00e9gradantes et d\u2019objectifs de plus en plus difficiles \u00e0 atteindre. \u2018\u2018\ud835\udc34\ud835\udc4f\ud835\udc5c\ud835\udc62\ud835\udc61 \ud835\udc3e\ud835\udc56\ud835\udc5a \ud835\udc46\ud835\udc5c\u210e\ud835\udc52\ud835\udc52\u2019\u2019 nous plonge au c\u0153ur des pratiques de l\u2019esclavage moderne et d\u2019un syst\u00e8me \u00e9conomique qui exploite \u00e0 tire-larigot les jeunes d\u00e9s\u0153uvr\u00e9s jusqu\u2019\u00e0 la rupture.<\/p>\n\n\n\n

July Jung pointe dans ce film un syst\u00e8me \u00e9conomique destructeur, mortif\u00e8re, une sorte de grand monstre froid \u00e0 trois t\u00eates : l\u2019employeur, l\u2019\u00e9cole et les autorit\u00e9s. L\u2019employeur, en l\u2019esp\u00e8ce un centre d\u2019appel sous-traitant qui fait preuve d\u2019un cynisme et d\u2019une cupidit\u00e9 sans limite en exploitant sans vergogne la main-d\u2019\u0153uvre bon march\u00e9 et corv\u00e9able \u00e0 souhait que constituent les \u00e9l\u00e8ves-stagiaires. L\u2019\u00e9cole qui est \u00e9valu\u00e9e et financ\u00e9e par les pouvoirs publics selon le \u00abtaux d\u2019emploi\u00bb<\/em>, c\u2019est-\u00e0-dire selon sa capacit\u00e9 \u00e0 trouver des stages pour ses \u00e9l\u00e8ves. A cet effet, elle envoie ses \u00e9l\u00e8ves dans des centres d\u2019appel et des manufactures comme si c\u2019\u00e9tait de la chair \u00e0 canon. Les autorit\u00e9s, quant \u00e0 elles, valident ce syst\u00e8me d\u00e9shumanis\u00e9 et bas\u00e9 uniquement sur le profit et la performance. Elles laissent les soci\u00e9t\u00e9s avoir le dernier mot et \u00e9craser les r\u00eaves des plus pauvres. Toutes les institutions semblent li\u00e9es par un fil invisible et forment un dispositif bien r\u00f4d\u00e9 qui peut conduire \u00e0 des trag\u00e9dies dissimul\u00e9es.<\/p>\n\n\n\n

Un syst\u00e8me d\u00e9shumanisant<\/h2>\n\n\n\n

En somme, ce monstre est un v\u00e9ritable broyeur de jeunesse. Dans les centres d\u2019appel, il broie non seulement les simples agents, mais aussi les managers et la basse hi\u00e9rarchie. C\u2019est une organisation au sein de laquelle l\u2019humain n\u2019a pas de place, seule la performance est admise et valoris\u00e9e ; une performance profond\u00e9ment malsaine et abrutissante bas\u00e9e sur des objectifs inatteignables. \u2018\u2018\ud835\udc34\ud835\udc4f\ud835\udc5c\ud835\udc62\ud835\udc61 \ud835\udc3e\ud835\udc56\ud835\udc5a \ud835\udc46\ud835\udc5c\u210e\ud835\udc52\ud835\udc52\u2019\u2019 brosse un passionnant et terrible portrait d\u2019une fille pleine de vie et de r\u00eaves, mais prise au pi\u00e8ge d\u2019un syst\u00e8me aux effets d\u00e9vastateurs et pervers. July Jung y dresse le portrait d\u2019une jeunesse sud-cor\u00e9enne exploit\u00e9e par les employeurs, l\u2019\u00e9cole et les autorit\u00e9s. Elle fustige cette structure coercitive dont les jeunes personnages tentent vainement de s\u2019affranchir.<\/p>\n\n\n\n

Bref, ce petit chef-d\u2019\u0153uvre cin\u00e9matographique est un constat gla\u00e7ant sur les rouages d\u2019un syst\u00e8me \u00e9conomique fond\u00e9 sur l\u2019exploitation des jeunes. L\u2019on y d\u00e9nonce cette cha\u00eene de responsabilit\u00e9 propre aux centres d\u2019appel, guid\u00e9e par les imp\u00e9ratifs de la rentabilit\u00e9 et qui n\u2019h\u00e9site pas \u00e0 recourir \u00e0 l\u2019humiliation et \u00e0 se d\u00e9fausser en cas de trag\u00e9die.<\/p>\n\n\n\n

Loin d\u2019employer un ton didactique, le film utilise dans la deuxi\u00e8me partie la forme de l\u2019enqu\u00eate polici\u00e8re, laquelle est men\u00e9e par l\u2019excellente actrice Bae Doo-na, pour appuyer cette d\u00e9monstration irr\u00e9futable et nous \u00e9clairer sur ce mod\u00e8le \u00e9conomique cynique, inhumain, qui profite de jeunes qui entament leur carri\u00e8re professionnelle et vivent encore au temps de l\u2019innocence pour les r\u00e9duire \u00e0 l\u2019esclavage et les payer au lance-pierre.<\/p>\n\n\n\n

Le culte de la performance<\/h2>\n\n\n\n

On reste t\u00e9tanis\u00e9 sur son si\u00e8ge, impuissant, boulevers\u00e9 et mal \u00e0 l’aise apr\u00e8s s\u2019\u00eatre laiss\u00e9 emporter par cette critique sans concession du culte de la performance, du harc\u00e8lement au travail et de la surexploitation des jeunes dans les centres d\u2019appel ; des jeunes dans le besoin et vir\u00e9s sans m\u00e9nagement d\u00e8s qu\u2019ils \u00e9mettent le moindre grognement. D\u2019ailleurs, je vous conseille de vous attarder sur la sc\u00e8ne o\u00f9 Kim Sohee est tortur\u00e9e par les vives remontrances de son professeur \u00e0 la suite d\u2019une altercation au travail. Cette sc\u00e8ne est un v\u00e9ritable cr\u00e8ve-c\u0153ur. En effet, il est rare de voir une jeune actrice exprimer autant de d\u00e9tresse, d\u2019ali\u00e9nation, de souffrance et de mal-\u00eatre dans une sc\u00e8ne de cin\u00e9ma. La question qu\u2019elle pose \u00e0 son professeur apr\u00e8s les vives remontrances qu\u2019il venait de lui faire pourrait \u00e0 elle seule r\u00e9sumer tout le film : \u00abAvez-vous une id\u00e9e sur le travail qu\u2019on nous demande de faire dans ce centre?\u00bb<\/em>, lui dit-elle. Kim Si-eun a interpr\u00e9t\u00e9 cette sc\u00e8ne avec une maestria qui concentre tout le g\u00e9nie du cin\u00e9ma sud-cor\u00e9en.<\/p>\n\n\n\n

Le cas personnel de Kim Sohee nous conduit \u00e0 une probl\u00e9matique universelle : l\u2019app\u00e2t du gain qui porte l\u2019estocade aux r\u00eaves, aux espoirs et \u00e0 l\u2019innocence des jeunes. <\/p>\n\n\n\n

Les Tunisiens qui travaillent dans des centres d\u2019appel s\u2019apercevront, en regardant ce film, qu\u2019\ud835\udc34\ud835\udc4f\ud835\udc5c\ud835\udc62\ud835\udc61 \ud835\udc3e\ud835\udc56\ud835\udc5a \ud835\udc46\ud835\udc5c\u210e\ud835\udc52\ud835\udc52 n\u2019est ni une parabole, ni une m\u00e9taphore ; ce n\u2019est rien d\u2019autre que la r\u00e9alit\u00e9. Ayant une id\u00e9e pr\u00e9cise des conditions de travail dans nos centres d\u2019appel t\u00e9l\u00e9phoniques, je puis vous assurer qu\u2019il existe de nombreuses Kim Sohee en Tunisie. Mais ceci est un autre sujet qui m\u00e9rite qu’on lui consacre une v\u00e9ritable attention et une \u00e9tude particuli\u00e8re.<\/p>\n\n\n\n

En r\u00e9alit\u00e9, ce qui se passe dans la plupart des centres d\u2019appel en Tunisie est tout bonnement scandaleux ! Les jeunes tunisiens qui y travaillent (ou plut\u00f4t qui y triment) ne sont gu\u00e8re mieux lotis. Il fut un temps o\u00f9 les agents des call center gagnaient assez bien leur vie ; c’\u00e9tait \u00e0 la fin des ann\u00e9es 1990\/au d\u00e9but des ann\u00e9es 2000. Aujourd’hui, ils sont exploit\u00e9s sans vergogne. Ils travaillent du matin au soir pour des clopinettes et le droit du travail brille par son absence, et ce, sous le silence des autorit\u00e9s cens\u00e9es veiller \u00e0 l’application de la loi en vigueur, \u00e0 commencer par l’inspection du travail (la \ud835\udc61\ud835\udc4e\ud835\udc53\ud835\udc4e\ud835\udc5e\ud835\udc5c\ud835\udc62\ud835\udc51\ud835\udc56\ud835\udc66\ud835\udc4e). On y reviendra peut-\u00eatre un jour\u2026<\/p>\n","protected":false},"excerpt":{"rendered":"

Kim Sohee va vite d\u00e9chanter en se retrouvant confront\u00e9e \u00e0 la duret\u00e9 du monde infernal des centres d’appel.<\/p>\n","protected":false},"author":8,"featured_media":15461846,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[992,994,2433],"tags":[120682,120684,117413,7633,120683,120681,120685],"class_list":["post-15461821","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-a-la-une","category-culture","category-tunisie","tag-120682","tag-bae-doo-na","tag-centre-dappel","tag-coree-du-sud","tag-july-jung","tag-kim-si-eun","tag-korea-telecom"],"yoast_head":"\n\u2018\u2018\ud835\udc34\ud835\udc4f\ud835\udc5c\ud835\udc62\ud835\udc61 \ud835\udc3e\ud835\udc56\ud835\udc5a \ud835\udc46\ud835\udc5c\u210e\ud835\udc52\ud835\udc52\u2019\u2019\u00a0ou l\u2019esclavage des jeunes dans les centres d\u2019appel \u00a0 - Kapitalis<\/title>\n<meta name=\"robots\" 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