{"id":16562619,"date":"2025-05-16T08:42:37","date_gmt":"2025-05-16T07:42:37","guid":{"rendered":"https:\/\/kapitalis.com\/tunisie\/?p=16562619"},"modified":"2025-05-17T06:43:15","modified_gmt":"2025-05-17T05:43:15","slug":"ou-en-est-on-ladministration-tunisienne-de-la-transformation-digitale","status":"publish","type":"post","link":"https:\/\/kapitalis.com\/tunisie\/2025\/05\/16\/ou-en-est-on-ladministration-tunisienne-de-la-transformation-digitale\/","title":{"rendered":"O\u00f9 en est l\u2019administration tunisienne de la transformation digitale?"},"content":{"rendered":"\n

Depuis plusieurs ann\u00e9es, la Tunisie affiche une volont\u00e9 affirm\u00e9e de moderniser ses services publics \u00e0 travers la transformation digitale. Dans les discours officiels comme dans les feuilles de route gouvernementales, la num\u00e9risation de l\u2019administration est pr\u00e9sent\u00e9e comme un levier majeur de transparence, d\u2019efficacit\u00e9 et de rapprochement entre l\u2019\u00c9tat et le citoyen. Mais sur le terrain, la r\u00e9alit\u00e9 semble plus nuanc\u00e9e.<\/em><\/strong><\/p>\n\n\n\n

Aymen Achouri<\/strong><\/p>\n\n\n\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

Des plateformes en ligne ont vu le jour, tant du c\u00f4t\u00e9 des banques publiques que des minist\u00e8res. Certaines permettent, en th\u00e9orie, de r\u00e9aliser des d\u00e9marches administratives \u00e0 distance, comme la demande d\u2019extraits de naissance, la prise de rendez-vous pour renouveler une carte d\u2019identit\u00e9, ou encore l\u2019ouverture d\u2019un compte bancaire. Cependant, il n\u2019est pas rare que ces d\u00e9marches num\u00e9riques aboutissent \u00e0 une impasse : une fois le formulaire rempli en ligne, l\u2019utilisateur se voit notifier qu\u2019il doit tout de m\u00eame se d\u00e9placer physiquement pour finaliser l\u2019op\u00e9ration.<\/p>\n\n\n\n

Anecdotes r\u00e9v\u00e9latrices <\/h2>\n\n\n\n

Une anecdote r\u00e9v\u00e9latrice : un citoyen ayant demand\u00e9 un extrait de casier judiciaire via une plateforme en ligne a re\u00e7u un message de confirmation, mais s\u2019est vu dans l\u2019obligation de se rendre au poste de police pour retirer le document \u00aben main propre\u00bb<\/em> \u2014 alors m\u00eame que son identit\u00e9 avait d\u00e9j\u00e0 \u00e9t\u00e9 v\u00e9rifi\u00e9e num\u00e9riquement via la plateforme.<\/p>\n\n\n\n

Autre exemple : certaines banques tunisiennes proposent l\u2019ouverture de comptes en ligne via leurs sites ou applications mobiles. L\u2019utilisateur peut t\u00e9l\u00e9charger ses pi\u00e8ces justificatives, remplir un formulaire d\u00e9taill\u00e9, et recevoir une confirmation par email. Mais dans de nombreux cas, il est ensuite invit\u00e9 \u00e0 se pr\u00e9senter en agence pour signer physiquement les documents imprim\u00e9s.<\/p>\n\n\n\n

Ces contradictions r\u00e9v\u00e8lent un probl\u00e8me de fond : la transformation digitale ne peut pas se limiter \u00e0 la num\u00e9risation des interfaces. Elle n\u00e9cessite une refonte des processus internes, une interconnexion des bases de donn\u00e9es, une formation adapt\u00e9e des agents publics, ainsi qu\u2019un cadre l\u00e9gal et r\u00e9glementaire propice \u00e0 la d\u00e9mat\u00e9rialisation totale des d\u00e9marches.<\/p>\n\n\n\n

Quelques avanc\u00e9es notables<\/h2>\n\n\n\n

Malgr\u00e9 ces lenteurs, certains progr\u00e8s sont \u00e0 saluer. Des services comme la plateforme e-bawaba ou le portail national des t\u00e9l\u00e9services ont facilit\u00e9 certaines proc\u00e9dures, notamment pour les entreprises. La g\u00e9n\u00e9ralisation de l\u2019identit\u00e9 num\u00e9rique nationale, encore en phase pilote, pourrait \u00e9galement changer la donne \u00e0 moyen terme.<\/p>\n\n\n\n

En conclusion, la Tunisie a bel et bien entam\u00e9 sa transformation digitale, mais le chemin reste sem\u00e9 d\u2019emb\u00fbches. Il ne suffit pas de cr\u00e9er des sites web pour r\u00e9volutionner l\u2019administration : il faut revoir les pratiques, changer les mentalit\u00e9s, et surtout, placer l\u2019utilisateur au centre de la d\u00e9marche. Ce qui est loin d\u2019\u00eatre encore le cas.<\/p>\n\n\n\n

* Expert en management et relation client. <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

La num\u00e9risation de l\u2019administration est pr\u00e9sent\u00e9e comme un levier majeur de rapprochement entre l\u2019\u00c9tat et le citoyen. Mais sur le terrain, la r\u00e9alit\u00e9 est diff\u00e9rente.<\/p>\n","protected":false},"author":8,"featured_media":16562680,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[992,995,1000,2433],"tags":[6894,122308,122307,81356,122306,55648,62643],"class_list":["post-16562619","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-a-la-une","category-economie","category-tribune","category-tunisie","tag-administration-tunisienne","tag-e-bawaba","tag-identite-numerique","tag-numerisation","tag-teleservices","tag-transformation-digitale","tag-tunisie"],"yoast_head":"\nO\u00f9 en est l\u2019administration tunisienne de la transformation digitale? - Kapitalis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kapitalis.com\/tunisie\/2025\/05\/16\/ou-en-est-on-ladministration-tunisienne-de-la-transformation-digitale\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O\u00f9 en est l\u2019administration tunisienne de la transformation digitale? - Kapitalis\" \/>\n<meta property=\"og:description\" content=\"La num\u00e9risation de l\u2019administration est pr\u00e9sent\u00e9e comme un levier majeur de rapprochement entre l\u2019\u00c9tat et le citoyen. 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