{"id":207117,"date":"2019-04-16T14:41:04","date_gmt":"2019-04-16T13:41:04","guid":{"rendered":"http:\/\/kapitalis.com\/tunisie\/?p=207117"},"modified":"2019-04-16T14:41:04","modified_gmt":"2019-04-16T13:41:04","slug":"telecoms-ooredoo-tunisie-obtient-le-label-meilleur-service-client-2019","status":"publish","type":"post","link":"https:\/\/kapitalis.com\/tunisie\/2019\/04\/16\/telecoms-ooredoo-tunisie-obtient-le-label-meilleur-service-client-2019\/","title":{"rendered":"T\u00e9l\u00e9coms: Ooredoo Tunisie obtient le label \u00abMeilleur Service Client 2019\u00bb"},"content":{"rendered":"<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-207118\" src=\"http:\/\/kapitalis.com\/tunisie\/wp-content\/uploads\/2019\/04\/Ooredoo-Service-Client.jpg\" alt=\"\" width=\"626\" height=\"380\" \/><\/p>\n<p><em><strong>Lors de la 1\u00e8re \u00e9dition des Awards Night des meilleurs services clients, Ooredoo Tunisie a remport\u00e9 le label \u00abMeilleur Service Client\u00bb de l\u2019ann\u00e9e 2019 du secteur des t\u00e9l\u00e9communications.<\/strong> <\/em><\/p>\n<p><!--more--><\/p>\n<p>Cette distinction vient confirmer la justesse de la politique de l\u2019op\u00e9rateur dans la qualit\u00e9 du service client.<br \/>\nEn effet, et afin de garantir une meilleure relation avec ses abonn\u00e9s, Ooredoo Tunisie a mis\u00e9, depuis 2015, sur une approche client omni-canale, avec une pr\u00e9sence optimale sur les canaux digitaux.<\/p>\n<p>L\u2019op\u00e9rateur assure ainsi la m\u00eame qualit\u00e9 de service client quel que soit le canal de contact adopt\u00e9 : le centre d\u2019appel, les boutiques, l\u2019application mobile My Ooredoo, les r\u00e9seaux sociaux, le chat live, l\u2019email, le site web, le forum d&rsquo;entraide et le self-service IVR (serveur vocal interactif).<\/p>\n<p>Youssef El Masri, directeur g\u00e9n\u00e9ral de Ooredoo Tunisie, s\u2019est r\u00e9joui de ce titre : <em>\u00abIl s\u2019agit d\u2019une distinction et d\u2019un prix exceptionnel pour nous gr\u00e2ce aux efforts conjugu\u00e9s de toute la direction service clients ainsi que les employ\u00e9s de Ooredoo. Ce label repr\u00e9sente une reconnaissance suppl\u00e9mentaire et un avantage comp\u00e9titif qui permettra certainement \u00e0 Ooredoo de renforcer sa position de leader du secteur des t\u00e9l\u00e9communications en Tunisie\u00bb.<\/em><\/p>\n<p>Quant \u00e0 Bassem Bouzemmi, directeur \u2018Service Clients\u2019, il a d\u00e9clar\u00e9 : <em>\u00abC\u2019est une grande fiert\u00e9 pour l\u2019ensemble des employ\u00e9s de Ooredoo Tunisie d\u2019avoir obtenu ce label. Lanc\u00e9 pour la premi\u00e8re fois en Tunisie, ce prix est le fruit de l\u2019investissement total de l\u2019ensemble des collaborateurs, en particulier les 450 employ\u00e9s qui op\u00e8rent dans le m\u00e9tier de la relation client, avec un seul objectif \u00e0 la cl\u00e9 : l\u2019am\u00e9lioration continue de l\u2019exp\u00e9rience client multicanal\u00bb.<\/em><\/p>\n<p><em><strong>Source<\/strong><\/em> : communiqu\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lors de la 1\u00e8re \u00e9dition des Awards Night des meilleurs services clients, Ooredoo Tunisie a remport\u00e9 le label \u00abMeilleur Service Client\u00bb de l\u2019ann\u00e9e 2019 du secteur des t\u00e9l\u00e9communications.<\/p>\n","protected":false},"author":8,"featured_media":207118,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[993,2433],"tags":[6218,10384],"class_list":["post-207117","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conso","category-tunisie","tag-ooredoo-tunisie","tag-youssef-el-masri"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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