{"id":249372,"date":"2019-10-25T11:15:56","date_gmt":"2019-10-25T10:15:56","guid":{"rendered":"http:\/\/kapitalis.com\/tunisie\/?p=249372"},"modified":"2019-10-25T11:25:41","modified_gmt":"2019-10-25T10:25:41","slug":"les-9-entreprises-laureates-du-concours-elu-service-client-de-lannee-tunisie-2019","status":"publish","type":"post","link":"https:\/\/kapitalis.com\/tunisie\/2019\/10\/25\/les-9-entreprises-laureates-du-concours-elu-service-client-de-lannee-tunisie-2019\/","title":{"rendered":"Les 9 entreprises laur\u00e9ates du concours \u00ab\u00c9lu Service Client de l\u2019Ann\u00e9e Tunisie\u00bb 2019"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"http:\/\/kapitalis.com\/tunisie\/wp-content\/uploads\/2019\/10\/ESCDA-Tunisie.jpg\" alt=\"\" class=\"wp-image-249373\"\/><\/figure>\n\n\n\n<p><strong><em> La remise des prix de la premi\u00e8re \u00e9dition de l\u2019\u00e9v\u00e9nement \u00ab\u00c9lu Service Client de l\u2019Ann\u00e9e Tunisie\u00bb (ESCDA), l\u2019unique label international en mati\u00e8re de relation client en Tunisie, a eu lieu au cours d\u2019une c\u00e9r\u00e9monie officielle, hier, jeudi 24 octobre 2019, au Pavillon de Gammarth, dans la banlieue nord de Tunis. <\/em><\/strong><\/p>\n\n\n\n<!--more-->\n\n\n\n<p> Les laur\u00e9ats de cette premi\u00e8re \u00e9dition ont \u00e9t\u00e9 distingu\u00e9s en pr\u00e9sence des professionnels de la relation client. Il s\u2019agit de 9 entreprises op\u00e9rant dans diff\u00e9rentes cat\u00e9gories et disposant d\u2019une ann\u00e9e pour se pr\u00e9valoir de ce titre. Ce sont par cat\u00e9gorie : <\/p>\n\n\n\n<p><strong><em> Assurance<\/em><\/strong> : Zitouna Takaful.<\/p>\n\n\n\n<p><strong><em>Automobile<\/em><\/strong> : BSB Toyota.<\/p>\n\n\n\n<p><strong><em> Banque<\/em><\/strong> : UIB.<\/p>\n\n\n\n<p><strong><em> \u00c9mission de ch\u00e8ques et cartes restaurants et de services<\/em><\/strong> : Sodexo.<\/p>\n\n\n\n<p><strong><em> Leasing<\/em><\/strong> : Tunisie Leasing.<\/p>\n\n\n\n<p><strong><em> Micro-finance<\/em><\/strong> : Enda Tamweel.<\/p>\n\n\n\n<p><strong><em> Op\u00e9rateur de t\u00e9l\u00e9phonie fixe et mobile<\/em><\/strong> : Ooredoo.<\/p>\n\n\n\n<p><strong><em> Services aux automobilistes<\/em><\/strong> : Total.<\/p>\n\n\n\n<p><strong><em> Vente en ligne<\/em><\/strong> : Founa.com.<\/p>\n\n\n\n<p> \u00ab<em>En lan\u00e7ant l\u2019\u00e9lection du Service Client de l\u2019Ann\u00e9e en Tunisie nous avons voulu mettre en avant les entreprises bien-disantes en mati\u00e8re de relation client. C\u2019est aussi une formidable opportunit\u00e9 de faire reconna\u00eetre le travail des collaborateurs. Comme toutes les belles histoires, celle-ci s\u2019est \u00e9crite gr\u00e2ce \u00e0 l\u2019engagement de toute votre entreprise et vaut la peine d\u2019\u00eatre partag\u00e9e aussi bien avec vos collaborateurs qu\u2019avec vos clients en utilisant le signe de valorisation \u00c9lu Service Client de l\u2019Ann\u00e9e Tunisie, v\u00e9ritable outil de diff\u00e9renciation majeur\u00bb<\/em>, a soulign\u00e9 l\u2019initiateur de cette initiative, Kais Aidi.<\/p>\n\n\n\n<p> Pour \u00eatre d\u00e9partag\u00e9s, durant 10 semaines, l\u2019institut d\u2019\u00e9tudes IPSOS, r\u00e9f\u00e9rence internationale en mati\u00e8re d\u2019\u00e9tudes de march\u00e9s, a men\u00e9 des tests clients myst\u00e8res. Chaque entreprise en course pour un troph\u00e9e a fait l&rsquo;objet de 160 tests r\u00e9partis en 105 appels, 10 visites physiques, 15 mails ou formulaires de contact, 15 contacts via les r\u00e9seaux sociaux et 15 navigations internet dont 5 sur tablettes ou smartphones. Sur chaque canal, 15 crit\u00e8res sont \u00e9valu\u00e9s allant de l\u2019accueil du client jusqu\u2019\u00e0 la prise de cong\u00e9. L\u2019id\u00e9e est d\u2019\u00e9valuer le parcourt client sur les diff\u00e9rents canaux.<\/p>\n\n\n\n<p>  \u00c0 l\u2019issue de ces tests, chaque entreprise b\u00e9n\u00e9ficie d\u2019un rapport d\u2019\u00e9tude complet lui permettant d\u2019identifier les points forts ainsi que les axes de progr\u00e8s. Le rapport lui permet \u00e9galement de se benchmarker par rapport aux entreprises participantes du m\u00eame secteur et par rapport \u00e0 l\u2019ensemble du march\u00e9 tout secteur confondu. <\/p>\n\n\n\n<p><em> \u00abNous sommes tr\u00e8s heureux et fiers de voir aboutir cette premi\u00e8re \u00e9dition de \u00c9lu Service Client de l\u2019Ann\u00e9e Tunisie. Il y a une v\u00e9ritable prise de conscience g\u00e9n\u00e9rale autour de l\u2019importance de la relation client et notre volont\u00e9 est d\u2019accompagner l\u2019ensemble des entreprises tunisiennes dans cette dynamique\u00bb,<\/em> poursuit Kais Aidi. <\/p>\n\n\n\n<p> \u00c0 noter que ce concours est d\u00e9j\u00e0 organis\u00e9 en France, en Espagne, au Royaume-Unis, au Maroc et en Allemagne. <\/p>\n\n\n\n<p> Pour rappel, c\u2019est Qualim\u00e9trie, soci\u00e9t\u00e9 fond\u00e9e par Kais Aidi et Ouissem Ghorbel, qui a sign\u00e9 un contrat de repr\u00e9sentation exclusif avec le fondateur du label fran\u00e7ais. <\/p>\n\n\n\n<p><strong><em>Source<\/em><\/strong> : Communiqu\u00e9.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>La remise des prix de la premi\u00e8re \u00e9dition de l\u2019\u00e9v\u00e9nement \u00ab\u00c9lu Service Client de l\u2019Ann\u00e9e Tunisie\u00bb (ESCDA), l\u2019unique label international en mati\u00e8re de relation client en Tunisie, a eu lieu au cours d\u2019une c\u00e9r\u00e9monie officielle, hier, jeudi 24 octobre 2019, au Pavillon de Gammarth, dans la banlieue nord de Tunis.<\/p>\n","protected":false},"author":8,"featured_media":249373,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[993,995,2433],"tags":[678,907],"class_list":["post-249372","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conso","category-economie","category-tunisie","tag-ooredoo","tag-total"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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