{"id":329166,"date":"2020-12-22T12:35:05","date_gmt":"2020-12-22T11:35:05","guid":{"rendered":"http:\/\/kapitalis.com\/tunisie\/?p=329166"},"modified":"2020-12-23T17:20:59","modified_gmt":"2020-12-23T16:20:59","slug":"ooredoo-elu-service-client-de-lannee-2021-pour-la-2e-annee-consecutive","status":"publish","type":"post","link":"https:\/\/kapitalis.com\/tunisie\/2020\/12\/22\/ooredoo-elu-service-client-de-lannee-2021-pour-la-2e-annee-consecutive\/","title":{"rendered":"Ooredoo \u00e9lu \u00abservice client de l\u2019ann\u00e9e 2021\u00bb pour la 2e ann\u00e9e cons\u00e9cutive"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"http:\/\/kapitalis.com\/tunisie\/wp-content\/uploads\/2020\/12\/Ooredoo-Meilleur-service-client-2021.jpg\" alt=\"\" class=\"wp-image-329168\"\/><\/figure>\n\n\n\n<p><strong><em>Une fois encore, Ooredoo a r\u00e9ussi \u00e0 gagner la confiance et la cr\u00e9dibilit\u00e9 aupr\u00e8s de ses clients. Ces derniers lui ont d\u00e9cern\u00e9 le label du \u00ab service client de l\u2019ann\u00e9e 2021\u00bb. La c\u00e9r\u00e9monie de remise des prix s\u2019est tenue aujourd\u2019hui, mardi 22 d\u00e9cembre, \u00e0 Tunis, en pr\u00e9sence de l\u2019\u00e9quipe de l\u2019op\u00e9rateur.<\/em><\/strong><\/p>\n\n\n\n<!--more-->\n\n\n\n<p><em>\u00abNous sommes tr\u00e8s fiers de recevoir le prix du service client de l&rsquo;ann\u00e9e 2021 pour la deuxi\u00e8me ann\u00e9e cons\u00e9cutive. Cela confirme une fois de plus nos efforts continus pour pr\u00e9senter la meilleure performance pour nos services \u00e0 la client\u00e8le\u00bb<\/em>, a d\u00e9clar\u00e9 Mansoor Rashed El Khater, directeur g\u00e9n\u00e9ral d\u2019Ooredoo Tunisie.<\/p>\n\n\n\n<p><em>\u00abGagner ce prix en cette ann\u00e9e exceptionnelle est une v\u00e9ritable preuve de notre engagement \u00e0 fournir la meilleure exp\u00e9rience client en toutes circonstances. Nous avons \u00e9t\u00e9 pr\u00e9sents tout au long de l\u2019ann\u00e9e pour servir nos clients. Nous avons mis \u00e0 leur disposition diff\u00e9rents canaux notamment le centre de contact et My Ooredoo, mais aussi des canaux digitaux, comme Messenger, Live Chat, le forum de support Web, et WhatsApp, \u00e9taient disponibles 24h\/7\u00bb<\/em>, a-t-il ajout\u00e9.<\/p>\n\n\n\n<p><em>\u00abCe prix honore le service client d\u2019Ooredoo, qui est l\u2019un des \u00e9l\u00e9ments essentiels de la r\u00e9ussite de la soci\u00e9t\u00e9. Il r\u00e9compense \u00e9galement les efforts de toutes les \u00e9quipes de l\u2019op\u00e9rateur, qui ont tant travaill\u00e9 pour offrir le meilleur service client aux abonn\u00e9s, tout en respectant ses valeurs tels que la proximit\u00e9, le sens de l\u2019\u00e9coute et la qualit\u00e9 de l\u2019exp\u00e9rience client au quotidien\u00bb<\/em>, a d\u00e9clar\u00e9 Bassem Bouzemmi, directeur du service client\u00e8le.<\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-2 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" src=\"http:\/\/kapitalis.com\/tunisie\/wp-content\/uploads\/2020\/12\/Mansoor-Rashed-El-Khater.jpg\" alt=\"\" data-id=\"329169\" data-link=\"http:\/\/kapitalis.com\/tunisie\/?attachment_id=329169\" class=\"wp-image-329169\"\/><figcaption class=\"blocks-gallery-item__caption\"><em>Bassem Bouzemmi et Mansoor Rashed El Khater.<\/em><\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" src=\"http:\/\/kapitalis.com\/tunisie\/wp-content\/uploads\/2020\/12\/Elu-Meilleur-service-annee-2021.jpg\" alt=\"\" data-id=\"329170\" data-full-url=\"http:\/\/kapitalis.com\/tunisie\/wp-content\/uploads\/2020\/12\/Elu-Meilleur-service-annee-2021.jpg\" data-link=\"http:\/\/kapitalis.com\/tunisie\/?attachment_id=329170\" class=\"wp-image-329170\"\/><\/figure><\/li><\/ul><\/figure>\n\n\n\n<p>\u00c0 noter que le label ESCDA est une distinction qui existe en France depuis 2007. Il a pour but d\u2019\u00e9valuer la qualit\u00e9 du service client des entreprises volontairement enregistr\u00e9es en fonction de leur univers de consommation. Au total, 160 tests par entreprise ont \u00e9t\u00e9 r\u00e9alis\u00e9s par des clients myst\u00e8res : appels t\u00e9l\u00e9phoniques, navigation sur le web, e-mails ou formulaires de contact, r\u00e9seaux sociaux et visites physiques.<\/p>\n\n\n\n<p>Le concours est \u00e9galement organis\u00e9 en France, en Espagne, au Royaume-Uni, au Maroc et en Allemagne. 15 pays accueilleront le concours d\u2019ici 2025.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Une fois encore, Ooredoo a r\u00e9ussi \u00e0 gagner la confiance et la cr\u00e9dibilit\u00e9 aupr\u00e8s de ses clients. Ces derniers lui ont d\u00e9cern\u00e9 le label du \u00ab service client de l\u2019ann\u00e9e 2021\u00bb. La c\u00e9r\u00e9monie de remise des prix s\u2019est tenue aujourd\u2019hui, mardi 22 d\u00e9cembre, \u00e0 Tunis, en pr\u00e9sence de l\u2019\u00e9quipe de l\u2019op\u00e9rateur.<\/p>\n","protected":false},"author":8,"featured_media":329168,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[993,995,2433],"tags":[67321,85897,678,85945],"class_list":["post-329166","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conso","category-economie","category-tunisie","tag-bassem-bouzemmi","tag-mansoor-rashed-el-khater","tag-ooredoo","tag-service-client"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ooredoo \u00e9lu \u00abservice client de l\u2019ann\u00e9e 2021\u00bb pour la 2e ann\u00e9e cons\u00e9cutive - Kapitalis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kapitalis.com\/tunisie\/2020\/12\/22\/ooredoo-elu-service-client-de-lannee-2021-pour-la-2e-annee-consecutive\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ooredoo \u00e9lu \u00abservice client de l\u2019ann\u00e9e 2021\u00bb pour la 2e ann\u00e9e cons\u00e9cutive - Kapitalis\" \/>\n<meta property=\"og:description\" content=\"Une fois encore, Ooredoo a r\u00e9ussi \u00e0 gagner la confiance et la cr\u00e9dibilit\u00e9 aupr\u00e8s de ses clients. 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