{"id":374614,"date":"2021-12-24T07:33:00","date_gmt":"2021-12-24T06:33:00","guid":{"rendered":"http:\/\/kapitalis.com\/tunisie\/?p=374614"},"modified":"2021-12-24T07:34:31","modified_gmt":"2021-12-24T06:34:31","slug":"triplet-pour-samsung-electronics-tunisie","status":"publish","type":"post","link":"https:\/\/kapitalis.com\/tunisie\/2021\/12\/24\/triplet-pour-samsung-electronics-tunisie\/","title":{"rendered":"Triplet pour Samsung Electronics Tunisie"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"http:\/\/kapitalis.com\/tunisie\/wp-content\/uploads\/2021\/12\/Samsung-Service-lient-annee-2022.jpg\" alt=\"\" class=\"wp-image-374615\"\/><\/figure><\/div>\n\n\n\n<p><strong><em>Samsung Electronics Tunisie a remport\u00e9 3 prix dans l\u2019\u00e9dition 2022 du concours\u00a0\u00abService Client de l\u2019Ann\u00e9e\u00bb, une premi\u00e8re dans l\u2019histoire de Escda Tunisie, organisme organisateur du concours. C&rsquo;est en effet la premi\u00e8re fois qu\u2019une marque remporte la m\u00eame ann\u00e9e 3 prix dans 3 cat\u00e9gories\u00a0!<\/em><\/strong><\/p>\n\n\n\n<!--more-->\n\n\n\n<p> Samsung Electronics Tunisie obtient le prix du meilleur <em>\u00abService Client de l\u2019Ann\u00e9e 2022\u00bb<\/em> dans les cat\u00e9gories suivantes\u00a0: constructeur \u00e9lectrom\u00e9nager; constructeur smartphones et tablettes et constructeur TV, son et audio.<\/p>\n\n\n\n<p>Pour obtenir ces distinctions, la \u00f9arque a fait l\u2019objet par les enqu\u00eateurs de Escda Tunisie de 495 tests par des clients myst\u00e8res r\u00e9partis sur 5 canaux de communication (t\u00e9l\u00e9phone, mail, navigation internet, r\u00e9seaux sociaux et visites physiques) avec 13 \u00e0 15 crit\u00e8res \u00e9valu\u00e9s par canal de communication tels que la gestion de la disponibilit\u00e9, le relationnel, la qualit\u00e9 de r\u00e9ponse etc.<\/p>\n\n\n\n<p>L\u2019\u00e9lection du <em>\u00abService Client de l\u2019Ann\u00e9e Tunisie\u00bb <\/em>distingue chaque ann\u00e9e les entreprises qui placent la qualit\u00e9 de la relation client au centre de leurs priorit\u00e9s. Ce signe de distinction vient couronner plusieurs ann\u00e9es de travail et d&rsquo;engagement quotidien de l&rsquo;ensemble des collaborateurs de Samsung Tunisie afin d&rsquo;offrir une qualit\u00e9 de service optimale \u00e0 ses clients.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"http:\/\/kapitalis.com\/tunisie\/wp-content\/uploads\/2021\/12\/Samsung-Service-lient-annee-2022-2.jpg\" alt=\"\" class=\"wp-image-374616\" width=\"500\"\/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Une volont\u00e9 d&rsquo;excellence r\u00e9compens\u00e9e<\/h2>\n\n\n\n<p>En effet, Samsung Tunisie a lanc\u00e9 depuis juin 2020 son service client via l\u2019application de messagerie instantan\u00e9e gratuite, WhatsApp. Ce lancement in\u00e9dit est venu renforcer la position de la marque en tant que marque de r\u00e9f\u00e9rence et leader en mati\u00e8re de relation client, visant toujours \u00e0 offrir une qualit\u00e9 de service optimale.<\/p>\n\n\n\n<p>Samsung Tunisie se veut toujours \u00e0 l\u2019\u00e9coute de ses clients avec des d\u00e9lais de r\u00e9paration courts.<br>En tenant sa promesse #DoWhatYouCant, le constructeur offre des exp\u00e9riences personnalis\u00e9es, en ciblant les attentes de chacun de ses clients.<\/p>\n\n\n\n<p>La soci\u00e9t\u00e9 se dit <em>\u00abtr\u00e8s fi\u00e8re de recevoir ces 3 prix; c&rsquo;est un encouragement pour continuer \u00e0 r\u00e9aliser la vision de la filiale reconnue pour sa proximit\u00e9 avec ses clients et la valeur qu&rsquo;elle apporte \u00e0 chacun d&rsquo;entre eux.\u00bb<\/em><\/p>\n\n\n\n<p>Cette distinction est pour toute la belle \u00e9quipe une cons\u00e9cration qui vient mettre en lumi\u00e8re les efforts d\u00e9ploy\u00e9s au fil des ann\u00e9es pour offrir la meilleure exp\u00e9rience client et les meilleurs produits et services aux clients tunisiens.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Samsung Electronics Tunisie a remport\u00e9 3 prix dans l\u2019\u00e9dition 2022 du concours\u00a0\u00abService Client de l\u2019Ann\u00e9e\u00bb, une premi\u00e8re dans l\u2019histoire de Escda Tunisie, organisme organisateur du concours. C&rsquo;est en effet la premi\u00e8re fois qu\u2019une marque remporte la m\u00eame ann\u00e9e 3 prix dans 3 cat\u00e9gories\u00a0!<\/p>\n","protected":false},"author":8,"featured_media":374615,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[993,2433],"tags":[96012,4538,96013,62643],"class_list":["post-374614","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conso","category-tunisie","tag-escda","tag-samsung-electronics","tag-service-client-de-lannee","tag-tunisie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Triplet pour Samsung Electronics Tunisie - Kapitalis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kapitalis.com\/tunisie\/2021\/12\/24\/triplet-pour-samsung-electronics-tunisie\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Triplet pour Samsung Electronics Tunisie - Kapitalis\" \/>\n<meta property=\"og:description\" content=\"Samsung Electronics Tunisie a remport\u00e9 3 prix dans l\u2019\u00e9dition 2022 du concours\u00a0\u00abService Client de l\u2019Ann\u00e9e\u00bb, une premi\u00e8re dans l\u2019histoire de Escda Tunisie, organisme organisateur du concours. C&rsquo;est en effet la premi\u00e8re fois qu\u2019une marque remporte la m\u00eame ann\u00e9e 3 prix dans 3 cat\u00e9gories\u00a0!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kapitalis.com\/tunisie\/2021\/12\/24\/triplet-pour-samsung-electronics-tunisie\/\" \/>\n<meta property=\"og:site_name\" content=\"Kapitalis\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/KapitalisInfo\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-24T06:33:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-12-24T06:34:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kapitalis.com\/tunisie\/wp-content\/uploads\/2022\/05\/kapitalis-logo-fb.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"webmaster kapitalis\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@KapitalisInfo\" \/>\n<meta name=\"twitter:site\" content=\"@KapitalisInfo\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"webmaster kapitalis\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/kapitalis.com\/tunisie\/2021\/12\/24\/triplet-pour-samsung-electronics-tunisie\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/kapitalis.com\/tunisie\/2021\/12\/24\/triplet-pour-samsung-electronics-tunisie\/\"},\"author\":{\"name\":\"webmaster kapitalis\",\"@id\":\"https:\/\/kapitalis.com\/tunisie\/#\/schema\/person\/d71f33a9ca44f7bad4698210b480c8e9\"},\"headline\":\"Triplet pour Samsung Electronics Tunisie\",\"datePublished\":\"2021-12-24T06:33:00+00:00\",\"dateModified\":\"2021-12-24T06:34:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/kapitalis.com\/tunisie\/2021\/12\/24\/triplet-pour-samsung-electronics-tunisie\/\"},\"wordCount\":398,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/kapitalis.com\/tunisie\/#organization\"},\"image\":{\"@id\":\"https:\/\/kapitalis.com\/tunisie\/2021\/12\/24\/triplet-pour-samsung-electronics-tunisie\/#primaryimage\"},\"thumbnailUrl\":\"\",\"keywords\":[\"Escda\",\"Samsung Electronics\",\"Service Client de l\u2019Ann\u00e9e\",\"Tunisie\"],\"articleSection\":[\"CONSO\",\"Tunisie\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/kapitalis.com\/tunisie\/2021\/12\/24\/triplet-pour-samsung-electronics-tunisie\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kapitalis.com\/tunisie\/2021\/12\/24\/triplet-pour-samsung-electronics-tunisie\/\",\"url\":\"https:\/\/kapitalis.com\/tunisie\/2021\/12\/24\/triplet-pour-samsung-electronics-tunisie\/\",\"name\":\"Triplet pour Samsung Electronics Tunisie - 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