{"id":41071,"date":"2016-02-24T17:26:02","date_gmt":"2016-02-24T16:26:02","guid":{"rendered":"http:\/\/kapitalis.com\/tunisie\/?p=41071"},"modified":"2016-02-24T17:26:02","modified_gmt":"2016-02-24T16:26:02","slug":"lhotel-omar-khayam-repond-aux-allegations-de-clients-anglais","status":"publish","type":"post","link":"https:\/\/kapitalis.com\/tunisie\/2016\/02\/24\/lhotel-omar-khayam-repond-aux-allegations-de-clients-anglais\/","title":{"rendered":"L\u2019h\u00f4tel Omar Khayam r\u00e9pond aux all\u00e9gations de clients anglais"},"content":{"rendered":"

\"Hotel-Omar-Khayam-Hammamet\"<\/p>\n

Suite \u00e0 notre article \u2018\u2018Hammamet : Des Britanniques intentent un proc\u00e8s contre l\u2019h\u00f4tel Omar Khayam\u2019\u2019<\/a>, nous avons re\u00e7u les pr\u00e9cisions suivantes de l\u2019\u00e9tablissement en question.<\/strong> <\/em><\/p>\n

<\/p>\n

Les clients Anglais cit\u00e9s dans votre article ont s\u00e9journ\u00e9 \u00e0 l\u2019h\u00f4tel Omar Khayam au mois d\u2019ao\u00fbt 2014 et la pr\u00e9tendue intoxication date d\u2019il y a un an et demi.<\/p>\n

Nous n\u2019avons eu connaissance d\u2019aucun cas d\u2019intoxication ni de la part des clients anglais en question ni de la part d\u2019autres clients durant leur ancien s\u00e9jour parmi nous\u00a0 il y a de cela un an et demi.<\/p>\n

Il nous para\u00eet \u00e9trange que des clients qui pr\u00e9tendent avoir subi une aussi grave intoxication soit pris d\u2019une envie soudaine de faire une r\u00e9clamation et d\u2019intenter un proc\u00e8s un an et demi apr\u00e8s les faits \u00e0 moins qu\u2019ils soient mal intentionn\u00e9s.<\/p>\n

Nous tenons \u00e0 affirmer avec la plus grande fermet\u00e9 que nous n\u2019avons eu aucune intoxication \u00e0 la salmonelle ou autres comme pr\u00e9tendu par ses m\u00eames clients anglais et cela ni en 2014 ni \u00e0 aucune autre date.<\/p>\n

S\u2019il survient dans un quelconque h\u00f4tel, en plein mois d\u2019ao\u00fbt, une intoxication \u00e0 la salmonelle, elle frapperait l\u2019ensemble des r\u00e9sidents de l\u2019h\u00f4tel et ils sont nombreux au mois d\u2019ao\u00fbt quand l\u2019h\u00f4tel est\u00a0 complet, et dans ce cas les autorit\u00e9s sanitaires sont pr\u00e9venues par les agents de voyage et l\u2019h\u00f4tel est automatiquement mis en veilleuse.<\/p>\n

Rien de cela ne s\u2019est produit au mois d\u2019ao\u00fbt 2014 ni \u00e0 aucun autre moment de l\u2019ann\u00e9e \u00e0 l\u2019h\u00f4tel Omar Khayam.
\nPourquoi, il n\u2019y a qu\u2019une seule famille anglaise qui pr\u00e9tend avoir \u00e9t\u00e9 intoxiqu\u00e9e ? Et les autres Anglais qui ont habit\u00e9 \u00e0 l\u2019h\u00f4tel au m\u00eame moment et qui mangent la m\u00eame chose, pourquoi ne sont-ils pas tomb\u00e9s malade? Et les autres nationalit\u00e9s?<\/p>\n

Si r\u00e9ellement\u00a0 les clients en question qui appartiennent \u00e0 la m\u00eame famille ont \u00e9t\u00e9 vraiment intoxiqu\u00e9, ils n\u2019ont pu l\u2019\u00eatre qu\u2019en ayant mang\u00e9 quelque chose \u00e0 l\u2019ext\u00e9rieur de l\u2019h\u00f4tel puisqu\u2019ils sortent ensemble. Avec \u00e0 peu pr\u00e8s 600 clients pr\u00e9sents \u00e0 l\u2019h\u00f4tel Omar Khayam en cette m\u00eame p\u00e9riode d\u2019ao\u00fbt 2014, seule cette famille pr\u00e9tend avoir \u00e9t\u00e9 intoxiqu\u00e9e dans cet h\u00f4tel.<\/p>\n

Sachez qu\u2019un grand et regrettable fl\u00e9au s\u2019est d\u00e9velopp\u00e9 chez certaines client\u00e8les europ\u00e9ennes ou autres, \u00e0 savoir la mauvaise foi \u00e0 outrance, qui est fortement encourag\u00e9e par des avocats malheureusement peu recommandables.<\/p>\n

Cette mauvaise foi consiste \u00e0 chercher \u00e0 extorquer de l\u2019argent sous forme de d\u00e9dommagement suite \u00e0 des d\u00e9nonciations calomnieuses. C\u2019est d\u00e9plorable, mais nous avons les moyens l\u00e9gaux pour nous d\u00e9fendre.<\/p>\n

Nous tenons enfin \u00e0 informer nos clients et tous ceux qui veulent bien l\u2019entendre du s\u00e9rieux et de la bonne r\u00e9putation de l\u2019h\u00f4tel Omar Khayam, notamment en ce qui concerne l\u2019hygi\u00e8ne et la s\u00e9curit\u00e9 alimentaire.<\/p>\n

Les proc\u00e9dures d\u2019hygi\u00e8ne alimentaire strictes sont appliqu\u00e9es depuis la r\u00e9ception de la mati\u00e8re premi\u00e8re et des aliments jusqu\u2019\u00e0 la distribution des mets aux clients. Une hygi\u00e9niste est charg\u00e9e de contr\u00f4ler la bonne application de ces proc\u00e9dures avec les \u00e9quipes concern\u00e9es.<\/p>\n

Une soci\u00e9t\u00e9 internationale Cristal North Africa contr\u00f4le tous les mois l\u2019h\u00f4tel Omar Khayam et veille \u00e0 la bonne application des proc\u00e9dures.<\/p>\n

Les autorit\u00e9s de tutelle contr\u00f4lent, elles aussi, r\u00e9guli\u00e8rement les h\u00f4tels en Tunisie.<\/p>\n

Enfin, les tour-op\u00e9rateurs anglais ne travaillent qu\u2019avec les h\u00f4tels qui se conforment aux normes d\u2019hygi\u00e8ne et de s\u00e9curit\u00e9, et ils r\u00e9alisent r\u00e9guli\u00e8rement des contr\u00f4les stricts et d\u00e9p\u00eachent sur place au sein m\u00eame de l\u2019h\u00f4tel des d\u00e9l\u00e9gu\u00e9s qui sont pr\u00e9sents tout les jours pour \u00eatre \u00e0 l\u2019\u00e9coute des clients anglais et ne laissent passer aucune d\u00e9faillance grave de la part de l\u2019h\u00f4tel. Ces d\u00e9l\u00e9gu\u00e9s sont quotidiennement \u00e0 l\u2019\u00e9coute des clients anglais pour la moindre chose.<\/p>\n

Est-il n\u00e9cessaire de rappeler que l\u2019h\u00f4tel Omar Khayam est certifi\u00e9 ISO 9001 depuis Juin 2009 et que ce certificat est renouvel\u00e9 tous les ans apr\u00e8s un audit des plus s\u00e9v\u00e8res et des plus stricts.<\/p>\n

Pour finir, nous d\u00e9plorons l\u2019irresponsabilit\u00e9, la l\u00e9g\u00e8ret\u00e9 et l\u2019ingratitude d\u2019une cat\u00e9gorie de personnage (qui ne repr\u00e9sentent, fort\u00a0 heureusement, qu\u2019une tr\u00e8s faible minorit\u00e9) qui pratiquent la mauvaise foi avec une telle l\u00e9g\u00e8ret\u00e9 qu\u2019ils portent pr\u00e9judice \u00e0 ceux qui les ont servis avec le plus grand s\u00e9rieux ainsi qu\u2019\u00e0 leurs propres concitoyens.<\/p>\n

Pour les valeureux employ\u00e9s de notre h\u00f4tel Omar Khayam.<\/p>\n

Bouricha Naceur<\/strong>, directeur de l’h\u00f4tel Omar Khayam (Hammamet)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Suite \u00e0 notre article \u2018\u2018Hammamet : Des Britanniques intentent un proc\u00e8s contre l\u2019h\u00f4tel Omar Khayam\u2019\u2019, nous avons re\u00e7u les pr\u00e9cisions suivantes de l\u2019\u00e9tablissement en question.<\/p>\n","protected":false},"author":8,"featured_media":41072,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1000,2433],"tags":[2655,1894,3275,815,3424],"class_list":["post-41071","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tribune","category-tunisie","tag-anglais","tag-hygiene","tag-intoxication-alimentaire","tag-securite","tag-tours-operators"],"yoast_head":"\nL\u2019h\u00f4tel Omar Khayam r\u00e9pond aux all\u00e9gations de clients anglais - Kapitalis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kapitalis.com\/tunisie\/2016\/02\/24\/lhotel-omar-khayam-repond-aux-allegations-de-clients-anglais\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u2019h\u00f4tel Omar Khayam r\u00e9pond aux all\u00e9gations de clients anglais - 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