Stafim, importateur officiel de la marque Peugeot en Tunisie \u00e0 d\u00e9ploy\u00e9 la certification Odas pour renforcer l\u2019efficacit\u00e9 de son service apr\u00e8s-vente.<\/strong> <\/em><\/p>\n<\/p>\n
La soci\u00e9t\u00e9 a c\u00e9l\u00e9br\u00e9, le 27 juillet dernier, \u00e0 l\u2019h\u00f4tel Royal Azur, \u00e0 Hammamet, la c\u00e9r\u00e9monie de remise des dipl\u00f4mes de certification Odas (Optimisation et d\u00e9veloppement des activit\u00e9s services) aux points de vente labellis\u00e9s de ses sites propres et son r\u00e9seau.<\/p>\n
R\u00e9unissant les cadres de la Stafim et les Responsables des points de vente du r\u00e9seau, cette c\u00e9r\u00e9monie a \u00e9t\u00e9 pr\u00e9sid\u00e9e par Abderrahim Zouari, vice-pr\u00e9sident de la Stafim.<\/p>\n
Cette c\u00e9l\u00e9bration intervient apr\u00e8s une ann\u00e9e de d\u00e9ploiement sur l\u2019ensemble du r\u00e9seau Peugeot en Tunisie, \u00e0 l\u2019issue duquel 16 points de vente ont pu obtenir leur dipl\u00f4me de certification Odas.<\/p>\n
La certification de ces points de vente refl\u00e8te l\u2019engagement du responsable du point de vente et de ses \u00e9quipes \u00e0 respecter les standards de la marque, ainsi que dans l\u2019atteinte des objectifs du programme.<\/p>\n
Ainsi, lors de la prise du rendez-vous, l\u2019\u00e9coute du client et l\u2019\u00e9chelonnement des rendez-vous r\u00e9duisent le risque d\u2019insatisfaction.<\/p>\n
La pr\u00e9paration des pi\u00e8ces et du dossier du client garantissent la fluidit\u00e9 du process apr\u00e8s-vente.<\/p>\n
Le tour du v\u00e9hicule offre le temps pour \u00e9couter et conseiller le client sur les travaux n\u00e9cessaires \u00e0 effectuer pour son prochain entretien.<\/p>\n
\u00abLa cl\u00e9 de cette r\u00e9ussite est dans la mise en place des m\u00e9thodes d\u2019accueil et l\u2019organisation des ateliers, de miser sur la formation de nos \u00e9quipes, que ce soit dans les ateliers ou en r\u00e9ception selon les standards de la marque et le coaching au quotidien des personnels afin d\u2019offrir \u00e0 notre client\u00e8le un service de qualit\u00e9 partout en Tunisie\u00bb<\/em>, a d\u00e9clar\u00e9 M. Zouari<\/p>\nC\u2019est dans ce but que Stafim a d\u00e9clin\u00e9 ce programme International de PSA, d\u00e9velopp\u00e9 il y a 3 ans et destin\u00e9 \u00e0 optimiser l\u2019accueil de la client\u00e8le en apr\u00e8s-vente pour accro\u00eetre l\u2019efficacit\u00e9 de son service. Stafim est le premier concessionnaire automobile \u00e0 avoir d\u00e9ploy\u00e9 Odas en Tunisie, au niveau de ses sites propres en septembre 2014 et depuis avril 2015, sur l\u2019ensemble du r\u00e9seau Peugeot Tunisie.<\/p>\n
\u00abNous avons d\u00e9but\u00e9 par une phase de diagnostic et d\u2019analyse de l\u2019activit\u00e9 apr\u00e8s-vente de chaque point de service du r\u00e9seau Peugeot Tunisie selon la taille de l\u2019atelier, le nombre de collaborateurs, l\u2019implantation g\u00e9ographique et l\u2019anciennet\u00e9. Cette \u00e9tape initiale durant une ou deux journ\u00e9es a permis de d\u00e9finir un plan d’action pour que le programme Odas soit le mieux appliqu\u00e9 possible au sein du point de vente Peugeot\u00bb<\/em>, explique Abdellah Hour, consultant MSX International, soci\u00e9t\u00e9 am\u00e9ricaine sp\u00e9cialis\u00e9e dans l\u2019offre de services, l\u2019assistance et l\u2019accompagnement des constructeurs automobiles \u00e0 travers le monde pour d\u00e9ployer des programmes visant \u00e0 am\u00e9liorer leurs performances, charg\u00e9 par la marque Peugeot dans la mise en place d\u2019Odas \u00e0 travers des visites d\u2019accompagnement et de coaching pour un d\u00e9ploiement op\u00e9rationnel du programme dans les points de services du r\u00e9seau Stafim.<\/p>\nLa c\u00e9r\u00e9monie s\u2019est cl\u00f4tur\u00e9e par la remise des dipl\u00f4mes suivie d\u2019un d\u00e9jeuner.<\/p>\n
I. B.<\/strong> (avec communiqu\u00e9).<\/p>\n","protected":false},"excerpt":{"rendered":"Stafim, importateur officiel de la marque Peugeot en Tunisie \u00e0 d\u00e9ploy\u00e9 la certification Odas pour renforcer l\u2019efficacit\u00e9 de son service apr\u00e8s-vente.<\/p>\n","protected":false},"author":8,"featured_media":60626,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[995,2433],"tags":[1654,5863,710,1301,21386,1652],"class_list":["post-60625","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie","category-tunisie","tag-abderrahim-zouari","tag-certification","tag-peugeot","tag-reseau","tag-service-apres-vente","tag-stafim"],"yoast_head":"\n
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