Naceur Bouabid *<\/strong><\/p>\n<\/p>\n
Au lieu de d\u00e9coller \u00e0 08:45 pour atterrir une heure plus tard, soit \u00e0 09:45 \u00e0 Tunis, l\u2019avion de Ghadames Air affr\u00e9t\u00e9 par Tunisair Express n\u2019a quitt\u00e9 l\u2019a\u00e9roport de Djerba-Zarzis qu\u2019\u00e0 17:15 pour ne se poser enfin sur le tarmac de l\u2019a\u00e9roport international de Tunis-Carthage qu\u2019\u00e0 18:15. Un retard de huit heures trente minutes \u00e0 ajouter \u00e0 l\u2019actif de Tunisair Express au piteux palmar\u00e8s marqu\u00e9 de retards \u00e0 r\u00e9p\u00e9tition, de surr\u00e9servations et d\u2019annulations de vols.<\/p>\n
Pendant tout ce temps-l\u00e0, et au lieu d\u2019\u00eatre \u00e0 Tunis \u00e0 l\u2019heure pr\u00e9vue, qui pour pouvoir vaquer \u00e0 leurs besognes et se pr\u00e9senter \u00e0 un rendez-vous important souvent difficilement obtenu, qui pour prendre un vol de continuation, les pauvres passagers du fameux vol UG 003 de ce mercredi 9 ao\u00fbt, pr\u00e9sents depuis 07:00 au comptoir d\u2019enregistrement, ont d\u00fb prendre leur mal en patience, voir les heures d\u00e9filer et attendre.<\/p>\n
Dans de telles circonstances, le r\u00e8glement international pr\u00e9voit des droits des passagers a\u00e9riens, dont le droit d\u2019acc\u00e8s \u00e0 l\u2019information, \u00e0 l\u2019assistance gratuite et \u00e0 une prise en charge incluant des rafra\u00eechissements et des repas, mais notre compagnie nationale en fait fi, traite ses passagers avec d\u00e9dain et leur r\u00e9serve un traitement des plus r\u00e9ducteurs, des plus humiliants. Au lieu de les parer de tous les soins et de toutes les sollicitudes, ils n\u2019ont eu droit \u00e0 rien, pas m\u00eame \u00e0 un verre d\u2019eau pendant les huit heures d\u2019attente, pas m\u00eame \u00e0 un mot r\u00e9confortant ou \u00e0 un sourire compensateur.<\/p>\n
N\u2019est-ce pas indigne et honteux pour la compagnie Tunisair Express de soumettre ses passagers \u00e0 un tel calvaire, de pers\u00e9v\u00e9rer dans l\u2019erreur et de continuer de g\u00e9rer si mal la desserte Djerba-Tunis-Djerba, affichant, pourtant, toujours complet ?<\/p>\n
D\u00e9tenant le monopole de la commercialisation de la desserte, et profitant de la demande toujours recrudescente, Tunisair Express se fait plaisir \u00e0 augmenter sans g\u00eane le tarif appliqu\u00e9 qui est aujourd\u2019hui de l\u2019ordre de 220 dinars tunisie (DT), sans commune mesure avec ceux appliqu\u00e9s \u00e0 d\u2019autres dessertes d\u2019\u00e9gale distance, Tozeur-Tunis, \u00e0 titre d\u2019exemple, vendue \u00e0 seulement 99 DT en aller-retour. Pourquoi cette politique tarifaire de deux poids, deux mesures?<\/p>\n
Pour revoir \u00e0 la hausse ses tarifs, les hauts responsables de la compagnie sont d\u2019une promptitude et d\u2019une efficience irr\u00e9prochables, mais pour parer aux multiples d\u00e9faillances nuisant gravement \u00e0 la r\u00e9putation de la compagnie et \u00e0 l\u2019image de la Tunisie, ils ne donnent pas l\u2019impression de s\u2019en soucier, ni de daigner prendre conscience de tout le mal que les pauvres passagers qui ont affaire \u00e0 leur compagnie doivent endurer, et des pr\u00e9judices que les retards incessants, les annulations de vols \u00e0 r\u00e9p\u00e9tition et les surr\u00e9servations leur font subir.<\/p>\n
* Activiste de la soci\u00e9t\u00e9 civile \u00e0 Djerba.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"Tunisair Express soumet ses passagers \u00e0 un calvaire, pers\u00e9v\u00e8re dans l\u2019erreur et continuer de g\u00e9rer tr\u00e8s mal la desserte Djerba-Tunis-Djerba. Par Naceur Bouabid *<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[992,1000,2433],"tags":[2170,5273,926,7147],"class_list":["post-61754","post","type-post","status-publish","format-standard","hentry","category-a-la-une","category-tribune","category-tunisie","tag-passagers","tag-retards","tag-tunis-carthage","tag-tunisair-express"],"yoast_head":"\n
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<\/p>\n