{"id":99476,"date":"2017-06-01T14:08:57","date_gmt":"2017-06-01T13:38:57","guid":{"rendered":"http:\/\/kapitalis.com\/tunisie\/?p=99476"},"modified":"2017-06-01T14:31:58","modified_gmt":"2017-06-01T14:01:58","slug":"orange-tunisie-decroche-la-1ere-certification-copc-en-tunisie","status":"publish","type":"post","link":"https:\/\/kapitalis.com\/tunisie\/2017\/06\/01\/orange-tunisie-decroche-la-1ere-certification-copc-en-tunisie\/","title":{"rendered":"Orange Tunisie d\u00e9croche la 1\u00e8re certification COPC en Tunisie"},"content":{"rendered":"<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-99478\" src=\"http:\/\/kapitalis.com\/tunisie\/wp-content\/uploads\/2017\/06\/Orange-Certified.jpg\" alt=\"\" width=\"626\" height=\"380\" \/><\/p>\n<p><em><strong>Le service client Orange Tunisie a obtenu la certification COPC CSP Standard* \u00abCustomer Operations Performance Center\u00bb.<\/strong> <\/em><\/p>\n<p><!--more--><\/p>\n<p>Norme rigoureuse de gestion op\u00e9rationnelle d\u00e9velopp\u00e9e par des managers senior de plusieurs compagnies (American Express, Compaq, Dell, Intel, Microsoft), la norme COPC est un syst\u00e8me de gestion de la performance centr\u00e9e sur la voix du client.<\/p>\n<p>Elle d\u00e9finit l\u2019ensemble des processus et mesures \u00e0 ma\u00eetriser pour garantir l\u2019efficience op\u00e9rationnelle, l\u2019am\u00e9lioration continue des performances et de la satisfaction des clients.<\/p>\n<p><em>\u00abLa satisfaction de nos clients, l\u2019engagement de nos collaborateurs et l\u2019efficience op\u00e9rationnelle sont au c\u0153ur de nos pr\u00e9occupations. En ayant le COPC, le service client d\u2019Orange Tunisie d\u00e9montre sa capacit\u00e9 \u00e0 \u00eatre \u00e0 l\u2019\u00e9coute de ses clients, en r\u00e9alisant notamment des sondages de satisfaction et en prenant en compte leurs suggestions. Nous avons pu r\u00e9aliser des am\u00e9liorations importantes de la qualit\u00e9 de service en apportant notamment une r\u00e9ponse rapide et efficace \u00e0 nos clients, en diversifiant les canaux de contacts avec un int\u00e9r\u00eat particulier pour le digital dans l\u2019objectif de faire vivre une meilleure exp\u00e9rience possible \u00e0 nos clients\u00bb,<\/em> a d\u00e9clar\u00e9 Selma Ben Zineb, directrice des services clients d\u2019Orange Tunisie.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-99484\" src=\"http:\/\/kapitalis.com\/tunisie\/wp-content\/uploads\/2017\/06\/Orange.jpg\" alt=\"Orange service clien\" width=\"500\" height=\"375\" \/><\/p>\n<p>Le service client d\u2019Orange Tunisie a pu obtenir ce certificat COPC gr\u00e2ce \u00e0 l\u2019engagement de l\u2019ensemble de ses collaborateurs.<\/p>\n<p>Cette certification t\u00e9moigne de la volont\u00e9 de ce service de se distinguer en permanence par la r\u00e9alisation de hautes performances dans la gestion op\u00e9rationnelle et de l\u2019int\u00e9r\u00eat qu\u2019il porte \u00e0 ses clients.<\/p>\n<p><em><strong>Source<\/strong><\/em> : communiqu\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le service client Orange Tunisie a obtenu la certification COPC CSP Standard* \u00abCustomer Operations Performance Center\u00bb.<\/p>\n","protected":false},"author":8,"featured_media":99478,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[993,2433],"tags":[],"class_list":["post-99476","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conso","category-tunisie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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